How can we help?
The answers to what sellers ask us most, from connecting Amazon to canceling. Not here? Email [email protected] and a seller, not a bot, replies.
Questions sellers ask first.
Does it work with FBA and FBM?
Yes, both. FBA orders are the ones Amazon's own Seller app never tells you about; we cover those and your merchant-fulfilled orders alike. The Home screen shows how many of today's orders were FBA and how many FBM.
Which marketplaces does it cover?
All of them: North America, Europe including the UK, and Asia Pacific with Japan, Australia and Singapore. You can connect more than one region, and one subscription covers all of them and all of your seller accounts.
How fast is the alert?
Agent ChaChing checks your Amazon orders every minute and sends one cha-ching for every new order. Amazon decides when an order becomes visible to us, sometimes later than the moment it was placed, so we cannot promise a time for every order. If an alert arrives late, it says so.
Is my Amazon account safe?
You never give us your password. You log in on Amazon's own page, where Amazon lists exactly what the app may access. Ours asks for one permission, and it is read only: we cannot change your listings, prices or stock, and we cannot see buyer details. Your authorization is stored encrypted. Revoke it any time in the app, or in Seller Central under Apps and Services, Manage Your Apps.
Does the sound play when my phone is on silent?
No, and no app can honestly promise otherwise. The silent switch, Do Not Disturb and Focus always win on iPhone; that is iOS itself, not us. The alert still arrives and the counter still updates, you just will not hear it. If you want the cha-ching to break through, allow Agent ChaChing in your Focus settings.
Can I cancel?
Yes, any time, in your App Store subscription settings on iPhone. You keep Pro until the end of the period you paid for; after that the alerts stop until you subscribe again. Deleting your account is done in the app under Settings and removes everything within 30 days.
Is this made by Amazon?
No. Agent ChaChing is an independent app made by a Dutch Amazon seller. It is not affiliated with or endorsed by Amazon. We connect through Amazon's Selling Partner API as a registered developer.
Where do I get it?
On the App Store, for iPhone. Install it, connect your seller account and hear your next sale within minutes of the order. 14 days free, then $5.99 a month; cancel any time. There is no Android app; the Android waitlist is on our home page.
Your seller account, one permission.
How do I connect my Amazon account?
In the app, go to Settings, Amazon accounts, and tap Connect. Amazon's own login page opens: sign in with your Seller Central account, read the single permission (Inventory and Order Tracking, read only) and tap Confirm. Back in the app, tap Confirm once more. The first orders appear within minutes.
I sell in more than one region. Do I connect each one?
Yes. North America, Europe and Asia Pacific are separate authorizations at Amazon, so connect every region you sell in. One subscription covers all of them, and every marketplace inside a region comes along automatically.
Amazon says the connection has expired. What now?
Amazon authorizations last one year. We email you 30 days and 10 days before yours ends; renew it in the app under Settings, Amazon accounts, with one tap on Amazon's side. Alerts for that account pause until you do, and nothing else changes.
How do I disconnect or revoke access?
In the app under Settings, Amazon accounts, tap the account and choose Disconnect; or revoke the app in Seller Central under Apps and Services, Manage Your Apps. Either way we delete the connection and the orders that belong to it.
Alerts, sound and quiet hours.
I do not get any alerts.
Check three things. In your phone settings, notifications for Agent ChaChing must be allowed; Home shows a banner when they are not. On Home, tap the test button: it registers your phone again and sends a test alert. If the test arrives, alerts work and Amazon simply has not released a new order yet. If it does not arrive, email us.
What are quiet hours?
Between the times you set in Settings, alerts still arrive, but without sound. The counter keeps running and every order is still in the Orders tab, so nothing is lost; you just sleep through it.
I reinstalled the app. Do I need to do anything?
Sign in with the same email address and allow notifications again when asked. Your Amazon connection and your settings are still there. Send yourself a test alert from Home to confirm the new installation is registered.
Which sales ring?
In Settings you choose which sales you hear: every sale, or only every 5th, 10th, 100th or 1000th of the day, in any combination. The counter starts at midnight in your time zone. An order that matches none of your choices does not ring and sends no alert; it still counts on Home.
Can I change the sound?
No. There is one cash register sound, made for this app. You can hear it in Settings before an order does.
Trial, payment and canceling.
How does the free trial work?
The first 14 days are free. Start the trial in the app; nothing is charged if you cancel before day 14. After that it is $5.99 a month or $49.99 a year, billed by the App Store in your local currency.
How do I cancel my subscription?
On iPhone: open Settings, tap your name, then Subscriptions, then Agent ChaChing, then Cancel Subscription. You keep Pro until the end of the period you paid for; after that the alerts stop until you subscribe again. Deleting the app does not cancel the subscription.
Can I get a refund?
Payments go through Apple, so refunds do too: open reportaproblem.apple.com, sign in with your Apple Account and choose the purchase. We cannot issue App Store refunds ourselves, and we cannot see your payment details.
How do I delete my account?
In the app under Settings, tap Delete account. Your Amazon connection, orders and devices are removed right away and backups within 30 days. Cancel your subscription separately in the App Store, because Apple does not know about the deletion.
Why some Amazon orders never ring.
What is a removal order?
When you ask Amazon to return or dispose of FBA stock, Amazon creates a removal order that looks like a sale in the order feed, without a price. Agent ChaChing recognizes them and stays quiet: no sound, no place in the counter, not in the Orders tab. They are not sales, so they are not counted as sales.
Do Multi-Channel Fulfillment orders ring?
Yes. Orders you ship through FBA for your own web shop or another channel are real sales, so they ring like any other order and count on Home.
An order rang that was not a sale. What do I do?
Email us the last four digits of the order number as shown in the alert, plus the marketplace and the time. We never see buyer details, so that is all we need to check how the order was classified.
Still stuck?
Email [email protected] from the address you use in the app and tell us what you expected and what happened. Screenshots help. We read every message ourselves; we are a Dutch seller, so expect a reply in European office hours.
We never ask for your Amazon password or your buyers' data, and we cannot see either.
Wondering whether it is us or your connection? Check the live status of our service